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Make the Switch to Utility Allocation and Sub-metering

 

Utility Billing Solutions for Homeowners Associations, Condominiums, and Co-ops

As a condominium or homeowners association (HOA) manager, you have many responsibilities – perhaps the most important of which is optimizing the value of the units within the HOA or condominium complex. With the implementation of community association management software, you can centralize information and automate utility billing workflows, resulting in increased efficiency, reduced costs, and a greater competitive edge. Commercial Water & Energy’s proprietary utility billing software is well equipped with tools that allow you to track ownership and charges, calculate fees, collect payments, monitor maintenance, and more.

 

Utility Billing Services Designed for Condominiums,
Co-ops, and HOAs

Commercial Water & Energy has specific utility billing solutions designed around the unique needs of homeowner associations, condominiums, and co-ops. Through our utility billing services, we can generate an extra copy of a bill in each batch so that it is sent to the condo owner and tenant, customize any fee and rate, track collections of any of those fees independently, and set up different rate structures within the same community for low income, section eight, or medical/senior discount residents. A ratio utility billing system (RUBS) is one of the utility management services offered by Commercial Water & Energy. As part of this program, you can allocate charges by building, square footage, number of bedrooms, bathrooms, beds, occupants, and even sub-metered consumption.

 

Want to add resident-specific notes on your invoices that relate to certain tenant accounts or global notes that apply to all residents? With Commercial Water & Energy’s condominium and HOA software, this is no problem. You can even send customized late notices to groups of tenants based on outstanding amount due and aged balances. Our diverse payment options allow your residents to make one-time payments online from their checking or savings account or with their debit or credit card. Alternatively, they can have automatic monthly payments deducted from their back account. Process payments from your community with our extremely efficient batch process, and import entire lockbox or excel files for payment. Want robust reporting? Again, this is no problem. With our software solutions, you can receive a staggering number of metrics for any historical time period and each report contains multiple formatting options.

 

Exceptional Utility Customer Service

At CWE, every bill matters to us because every resident matters to your community. Our courteous and friendly staff is available from 8:00 am to 6:00 pm, Monday thru Friday, while our web service is available 24/7. Our client care team is there to walk through the payment process, help residents decipher their invoices, or whatever the issue may be. Whether our team provides telephone assistance or email support, it is always thorough, timely, and respectful. We are committed to complete customer satisfaction.

 

Multiple Payment Options

With CWE as your utility billing partner, your residents will have the option to pay their water, gas, or electricity bills online with a debit or credit card or from a bank account, by phone, or by regular mail – whatever method is most convenient for them. Web-based utility billing enables your residents to create teor own account and edit account information as needed, view their current bill and payment history, pay or analyze their bill, and sign up for Ebills (or electronic billing). The variety of payment options CWE provides ensures that there is at least one method that fits your residents’ lifestyle and budget.

 

Utility Billing System Start-up Assistance

Whether you are changing from a previous service provider or implementing a utility management program for the first time, CWE will help you every step of the way. Through customized orientation and training sessions, we’ll help your staff learn to deal with what can be difficult conversations with residents about cost and utility bill processing. We’ll demonstrate the processes that require your staff members’ involvement, and offer insightful ways to improve the skills of your staff and help them learn new features.

 

Trust Commercial Water & Energy to deliver exceptional utility billing services for your condominium association, Co-op or HOA. We’ll help you start recovering utility costs and we’ll be there with you every step of the way as you grow your portfolio.

 

If you’re interested in implementing Commercial Water & Energy’s utility billing solutions in your community association, contact us by phone at 305-436-6050, toll free at 888-776-3837, or by email at Info@CommercialWaterEnergy.com.

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