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Submetering: Ratio-Utility-Billing (RUB)
Commercial Water & Energy Co. is here to provide you with quality utility submetering and
cost recovery solutions. Whether you require water, gas, electric or time-of-use billing in
formats, we can provide the solution for you.
Timely and accurate utility billing services are our trademark.
Couple this with our Online Account Management Services, and you are assured of the most effective utility
reimbursement available.
Ratio-Utility-Billing (RUB) Process
Our Customer Service Department contacts your management staff to request resident billing information. That information
is then entered into our billing software and prepared for billing.
Next, we will meet with your management and leasing staff to provide training and answers to questions that you may have.
Additionally, we will confirm billing information and bill format at this time. We will then total Trash charge, Service
charge, Delinquent Penalty assessment date, election to send delinquency notices, etc. in states or municipalities that
allow these charges.
The ratio utility calculation is then made monthly at a time substantially similar to the municipal water supplier or
most convenient for you. The residents are billed for their ratio utility consumption, within three days of the meter
reading, and allowed fifteen days in which to send payment. At this time, your bill register will be made available
on our secure website for your review.
The billing register contains all billing information and amounts billed should be reviewed by your management staff
to confirm accuracy of resident information. We then enter your total billed amount into a collections spreadsheet
for collections percentage calculation to occur at the end of the cycle.
If you have elected to send delinquency notices, they will be sent on the fifteenth day, notifying the resident of
their delinquency status and pending penalty and interest assessment. Accounts receivable aging summaries are updated
daily and made available on our secure website for your review. All penalty amounts assessed are returned to you in
full unless you have elected to send delinquency notices. If you have elected the delinquency notice option, we will
deduct our fee and return the balance to you.
On the 30th day your account is swept for payments received, our fees are deducted and a check is printed for
reimbursement. Aging reports are printed for delinquent accounts. This information and payment is then mailed
to your office. Total collections are then entered into the collection percentage spreadsheet and a value is
determined. Based on your input of percentage not to exceed, our staff alerts property management as well as a
corporate designee of your choosing to the potential collections situation. We then work with your staff to effect
an acceptable collection percentage through a variety of options we have available. All delinquency options are
coordinated with your management staff and are only instituted with your approval. Strong management and quick
action form the first property billing will insure prompt payment and minimize delinquent accounts. Another factor
is timely and proper billing. We recognize this and take pride in our consistency and accuracy.
The cycle then begins again with new bills being printed and mailed and any delinquent accounts assessed penalty and
interest, which appears on the bill. At this time a stronger notice to delinquent accounts may be printed on the bill,
at your request. Further actions are available and you may contact our office to discuss these options.
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