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Submetering: Partial Capture Billing
Commercial Water & Energy Co. is here to provide you with quality utility submetering and
cost recovery solutions. Whether you require water, gas, electric or time-of-use billing in
formats, we can provide the solution for you.
Timely and accurate utility billing services are our trademark.
Couple this with our Online Account Management Services, and you are assured of the most effective utility
reimbursement available.
Partial Capture Billing Process
Our Customer Service Department contacts your management staff to request resident billing information and the previous
three months water bills. That information is then entered into our billing software and prepared for billing.
Next, we will meet with your management and leasing staff to provide training and answer questions that you may have.
This format would include additions of Trash charge and Service charge. We will then total Delinquent Penalty
assessment date, election to send delinquency notices, etc. in states or municipalities that allow these charges.
The meters are then read monthly at a time substantially similar to the municipal water supplier or most convenient for
you. The residents are billed for their captured consumption
and the allocated portion of the uncaptured water amount
that corresponds to the percentage of captured consumption recorded for the resident's unit.
This occurs within three
days of the meter reading, and the residents are allowed fifteen days in which to send payment. At this time, your bill
register will be made available on our secure website for your review.
The billing register contains all billing information and amounts billed should be reviewed by your management staff to
confirm accuracy of resident information. We then enter your total billed amount into a collections spreadsheet for
collection percentage calculation to occur at the end of the cycle.
If you have elected to send Delinquency notices, they will be sent on the fifteenth day, notifying the resident of their
delinquent status and pending penalty and interest assessment. Accounts receivable aging summaries are updated daily
and made available on our secure website for your review. All penalty amounts assessed are returned to you in full
unless you have elected to send delinquency notices. If you have elected the delinquency notice option, we will
deduct our fee and return the balance to you.
On the 30th day your account is swept for payments received, our fees are deducted and a check is printed for
reimbursement. Aging reports are printed for delinquent accounts. This information and payment is then mailed to
your office. Total collections are then entered into the collection percentage spreadsheet and a value is determined.
Based on your input of percentage not to exceed, our staff alerts property management as well as a corporate designee
of your choosing to the potential collection percentage through a variety of options we have available.
All delinquency options are coordinated with your management staff and are only instituted with your approval.
String management and quick action from the first property billing will insure prompt payment and minimize delinquent
accounts. Another factor is timely and proper billing. We recognize this and take pride in our consistency and
accuracy.
The cycle then begins again with new bills being printed and mailed and any delinquent accounts assessed penalty and
interest, which appears on the bill. At this time a stronger notice to delinquent accounts may be printed on the
bill, at your request. Further actions are available and you may contact our office to discuss these options.
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