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Submetering: Full Capture Billing
Commercial Water & Energy Co. is here to provide you with quality utility submetering and
cost recovery solutions. Whether you require water, gas, electric or time-of-use billing in
formats, we can provide the solution for you.
Timely and accurate utility billing services are our trademark.
Couple this with our Online Account Management Services, and you are assured of the most effective utility
reimbursement available.
Full Capture Billing Process
Our Customer Service Department contacts your management staff to request resident billing information.
That information is then entered into our billing software and prepared for billing.
Next, we will meet with your management and leasing staff to provide training and answers to questions that you
may have. Additionally, we will confirm billing information and bill format at this time. We will then total
Trash charge, Service charge, Delinquent Penalty assessment date, election to send delinquency notices, etc.
in states or municipalities that allow these charges.
The meters are then read monthly at a time substantially similar to the municipal water supplier or most convenient
for you. The residents are billed for their consumption, within three days of the meter reading, and allowed fifteen
days in which to send payment. At this time, your bill register and consumption reports will be made available to
our secure website for your review. At this time we enter your total billed amount into a collections percentage
calculation to occur at the end of the cycle.
The billing register contains all billing information and amounts billed should be reviewed by your management staff
to confirm accuracy of resident information. Your maintenance staff, to identify potential maintenance repair areas,
should review the consumption report. In particular, differences between the amount of consumption reported by the
municipality and the amount reported by CWE as resident consumption should be scrutinized. This consumption can be
reported by building and thus alert you of water main leakage.
If you have elected to send delinquency notices, they will be sent on the fifteenth day, notifying the resident of
their delinquency status and pending penalty and interest assessment. Accounts receivable aging summaries are updated
daily and made available on our secure website for your review. All penalty amounts assessed are returned to you
in full unless you have elected to send delinquency notices. If you have elected the delinquency notice option,
we will deduct our fee and return the balance to you.
On the 30th day your account is swept for payments received, our fees are deducted and a check is printed for
reimbursement. Aging reports are printed for delinquent accounts. This information and payment is then mailed to
your office. Total collections are then entered into the collection percentage spreadsheet and a value is determined.
Based on your input of percentage not to exceed, our staff alerts property management as well as a corporate designee of your choosing to the potential collections situation. We then work with your staff to effect an acceptable collection percentage through a variety of options we have available. All delinquency options are coordinated with your management staff and are only instituted with your approval. Strong management and quick action form the first property billing will insure prompt payment and minimize delinquent accounts. Another factor is timely and proper billing. We recognize this and take pride in our consistency and accuracy.
The cycle then begins again with new bills being printed and mailed and any delinquent accounts may be printed on the
bill at your request. Further actions are available and you may contact our office to discuss these options.
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