Multi-Tenant Utility Billing & Management Solutions

Why Choose Commercial Water & Energy Co.

Resident Customer Service

Filling vacant tenant spaces and keeping residents satisfied are critical in maintaining a successful multi-family community. Making sure that residents receive the assistance they need and providing convenient utility payment methods are two sure-fire ways to keep your property running at full capacity most, if not all, of the time.

At Commercial Water & Energy (CWE), we know how important customer service is to your multi-family community. That’s why we have established a client care team that provides friendly and responsive service to residents who contact us regarding their utility billing questions. Whether our team provides telephone assistance or email support, it is always thorough, timely, and respectful.

How Exceptional Customer Service Results in an Effective Utility Billing Program

Residents who enrol in CWE’s web-based utility billing system have 24/7 access to a personal account where they can view their current water, natural gas, or electric bill; review their payment history; and pay their bill through a variety of payment options. Alternatively, your property management staff has access to a broad range of in-depth reporting metrics. Although our software system was designed to be extremely easy to use, sometimes questions are inevitable. Our client care team is there to walk through the payment process, help residents decipher their invoices, or whatever the issue may be. In addition, when your property managers or leasing staff have questions or concerns regarding our service or products, you can count on CWE to provide the solution.

Commercial Water & Energy is committed to complete customer satisfaction, so that the implementation and management of your utility billing program is smooth and your multi-family property is successful.

Today’s multi-family property owners aren’t just improving their curb appeal to increase property value. For mobile homes, apartment communities, condos, commercial centers, or office buildings, regardless of the property type, the value remains proportional to its net operating income (NOI). The higher the NOI, the greater the loan potential and resale value. If your property is valued at an 8% cap rate, every dollar we add to your NOI adds $12.50 to your property value. Recapturing just $100,000 of water cost fetches $1.25 million in property value. With utility expense management services from Commercial Water & Energy, we can help you shift your utilities from your expense statement to your operating income through submetering and allocation solutions. After installation and implementation, your property will have the financial draw buyers look for and you’ll be able to command top dollar. Read more about increasing property values, by clicking here.

Make the Switch

Why Choose CWE

Learn About Submetering

Owner Support